How Do I Recover My User Account For Accessing SMS?

If the user account cannot be activated means that this account has been deleted rather than disabled. Please create a new user account with new userid as original userid is not reusable.

To add a new user account, go to System Administration module ~> User Mgmt ~> User ~> Create.

If user intends to temporarily “suspend” the account from accessing SMS, please deactivate or freeze user account instead of deleting it.  To disable user account, please go to System Administration module ~> User Management ~> Account Mgmt ~> Disable.

You can easily activate this account later by ”unfreezing” it. Please go to System Administration module ~> User Management ~> Account Mgmt ~> Activate.