Support

How to report Issue?

1. Go to http://support.perridot.com/

2. Click “New Ticket” link at menu bar or “Open New Ticket” button to open a new ticket.

3. Create Ticket Details.

Input Field

Field Description
Full Name Your full name
Email Address Your valid email, the system will automatically send a copy of ticket information to this email.  This email address must be registered with our Helpdesk system
Telephone Provide your contact phone number for our support personnel to contact you directly.  This will be useful should you decided to open a Priority 1 ticket.
Help Topic Select a help topic that is related to your problem. Ticket will be send to persons who are in charge of that help topic.
Subject Use format: Module name – Function error
E.g. E-report card – Grading Systems
Message Illustrate the detail of errors reported
Attachment You can attach following file types:.jpg, .jpeg, .png, .gif, .pdf, .doc, .txt, .csv, .xls

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