Procedures to contact Hardware Vendors

If in the event of any hardware failures, the sms coordinator will have to report the event to perridot and also contact the respective hardware vendors for support, repair or warranty services.

Streamyx Modem

* call 100 using telekom land line
* call 1300 888 123 for other Telcos user

Modem/Router — 3com

* call 1800 812 612, please prepare the product serial number

Server

* call 1800-88-138, please prepare the server Service Tag