3 May 2007

How School Teacher recover forgotten username and password?

School teacher is required to approach School Administrator in order to recover the forgotten username and password. Each school may have your own operation procedure on handling passwords recovery process for school users.

Upon receiving the request from school teacher, the School Administrator will need to re-issue password and reply to school teacher either via email or SMS. For more information, please refer to our documentation – Password Reissue

Upon receiving the new password from School Administator, if your iSchool Portal is with Google Apps Services enabled, you must log in at Gmail site, http://mail.[mydomain].edu to activate your Google Apps account. You must change your password and go through the Terms and Condition page. Please key in a mapping text that appears on a small “Graphics” to again prevent a robotic submission act. User must read the text on the graphics and manually key in the equivalent. Once this step is completed, only the Google Apps account can be activated and be used. Please take note to replace [mydomain] with your actual domain.

If your iSchool Portal does not sign up Google Apps Services, your first time login to your iSchool Portal will direct you to password change. For more information, please refer to our documentation – Password Change.

The above procedure is also applicable to the following user groups:

1. School Principal – Only if he/she is not a council member

2. Non Academic Staff

3. Students

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