Question:

What should I do upon receiving iSchool Portal User Account Notification Letter?

Answer:

Upon receiving notification letter, if your iSchool Portal is with Google Apps Services enabled, you must log in at Gmail site, http://mail.[mydomain].edu to activate your Google Apps account. You must change your password and go through the Terms and Condition page. Please key in a mapping text that appears on a small “Graphics” to again prevent a robotic submission act. User must read the text on the graphics and manually key in the equivalent. Once this step is completed, only the Google Apps account can be activated and be used. Please take note to replace [mydomain] with your actual domain. Upon activation of Google Apps account successfully, please use the same username and password to log-in iSchool Portal, you are now able to update data in your own School Portal.

If your iSchool Portal does not sign up Google Apps Services, your first time login to your iSchool Portal will direct you to password change. For more information, please refer to our documentation – Password Change.

Question:

What should user do when log-in failure occur at Gmail or Start Page?

Answer:

If you are accessible to the mail domain site, the following screens shall be displayed:

Screen 1 – Start Page (http://start.[Mydomain].edu)

If the Sign In link is missing, it could be due to Google mail down or unaccessible at this time, please try again later.

Screen 2 – Mail Log-in Page (http://mail.[Mydomain].edu

If the user fails to sign in upon entering username and password, it could be due to the followings:

• The Google account may not be created yet. Normally, for a newly created iSchool portal account, the Google account shall only be available on the second day after the iSchool portal account creation.
• User account may be temporarily ’suspended” by School / Web Administrator and the account status is set to “Freeze” in iSchool Portal. When an account is under “Freeze” status, both iSchool Portal account and google Mail account are suspended.
• The username and password as entered are incorrect.

To rectify this issue, please approach the following personnels for assistance and support:

1. School Administrator for the following group of user:

– School Principal (if he/she is not a council member)
– School Teachers
– Non Academic Staff
– Students

Note: To recover forgotten username and password, please click on How School Teacher recover forgotten username and password? To know more details about user account status, please refer to our online documentation – User Profile Update / Delete.

2. Web Administrator for the following group of user:

– Council member
– Council/Principal
– School Administrator

Note: To recover username and password, please click on How School Administrator recover forgotten username and password? To know more details about user account status, please refer to our online documentation – User Profile Update / Delete.