What should user do when log-in failure occur at iSchool Portal?

Question:

What should user do when log-in failure occur at iSchool Portal?

Answer:

There may be three reasons why school user fails to log-in to iSchool Portal:

• User may not have granted access to the ischool portal but is able to access the Google Apps Account. The status of the user account is still under “Pending Activation”. It is important to take note that user who has been assigned with a google mail account may not neccessary be a user in iSchool Portal (eg students) unless it is granted by the School/Web Administrator.
• User account may be temporarily ‘suspended” by School / Web Administrator and the account status is set to “Freeze”. When an account is under “Freeze” status, both ischool Portal account and google Mail account are suspended.
• Username and password as entered are incorrect

If you are prompt with error message ” You are unauthorized user to access this page / you enter wrong user ID and password”, please approach the following personnels for assistance and support:

1. School Administrator for the following user groups:

– School Principal (if he/she is not a council member)
– School Teachers
– Non Academic Staff
– Students

Note: To recover username and password, please click on the link on How School Teacher recover forgotten username and password? To know more details about user account status, please refer to our online documentation – User Profile Update / Delete.

2. Web Administrator for the following user groups

– Council member
– Council/Principal
– School Administrator

Note: To recover username and password, please click on the link on How School Administrator forgotten username and password?. To know more details about user account status, please refer to our online documentation User Profile Update / Delete.