What should user do when log-in failure occur?

To rectify this, school users must identify “where” exactly they cannot log-in and what screen they were at. There may be three scenerios where school user fails to log-in:

• When user fails to to access to http://[Mydomain].edu or http://mail.[Mydomain].edu or http://start.[Mydomain].edu (please take note to replace [Mydomain] with your actual domain name.), this could be due to your PC is not configured to access internet. To check if your PC can access the internet, please try to point your browser to http://google.com. If you are getting a “Page Cannot be Displayed” message, then your PC is not configure to access internet. To rectify this, please click on the link on How to check PC with internet access configuration?
• When log-in failure occurs at iSchool Portal, please click on the link on How should user do when log-in failure occur at iSchool Portal?
• When log-in failure occurs at Gmail / Start Page, please click on link on How should user do when log-in failure occur at Gmail / Start Page?